0 Replies Latest reply on Jan 16, 2018 3:44 PM by Andrew Nock

    GDBM delete by work function fails with "cannot get design xml"

    Andrew Nock

      About 3 days ago, on one server only, the GDBM started logging this error when using the "delete by work function action handler", and will not process designs anymore.

       

      1/16/2018 1:57:20 PM : Getting XML for design 15303...

      1/16/2018 1:57:25 PM : Error Getting Design XML for design 15303.

      1/16/2018 1:57:25 PM : Unable to get design xml.

      1/16/2018 1:57:25 PM : Getting XML for design 15303...

      1/16/2018 1:57:30 PM : Error Getting Design XML for design 15303.

      1/16/2018 1:57:30 PM : Design XML is empty

       

      However on our other server, with the same software, the error does not occur.  The design process just fine.

       

      On this problematic server we cycled services, rebooted the server, looked at event logs, look for anything changed, and reinstalled customization. We can find not differences with the working server.

       

      Has anyone seen such a think before?