1 Reply Latest reply on Sep 6, 2017 9:08 AM by Jason Sharp

    Client Access to Licenses

    Elizabeth O'Brien



      Could you please confirm how clients are able to access their licenses directly?


      Are they able to sign in to the online portal and request licenses from here?



        • Re: Client Access to Licenses
          Jason Sharp

          Hello Elizabeth,


          For international clients, all license requests are to be made by the first line of support provider (typically their business partner). So for your clients, you would initiate license change requests on their behalf.


          Let me know if you have additional questions. Thank you.