Thanks for the inquiry. I don’t have all the exact details on your end, but the limitation that you are reporting seems similar to known behavior that was present in 10.2.1a.
This issue was resolved by the product team and the fix is incorporated into 10.2.1b SP1.
I am not sure if you have access to a test environment, but if you still see the behavior with the newer version, feel free to log a support ticket and we will be happy to work with you to investigate the issue further.
Hope this helps.
Thanks for that insight, I found the documentation on exchange for that fix at 10.2.1b and it does seem to be my issue. We are at 10.2.1a so I will work with IT to gets us moved to latest version\SP in test environment .