2 Replies Latest reply on Jun 9, 2017 11:09 AM by Ed Juarbe

    General Responder question

    Ed Juarbe

      We're just getting ready to put or Responder system into production; been doing a lot of testing.  I noticed that sometimes one of the Dispatchers gets a bit overzealous with cancelling an incident, which then starts a round of phone calls to confirm who did it...  Not really an issue yet, but I was wondering if there was somewhere that the cancellation of the incident in Responder gets logged?  I can see this as a way to reinforce best practices for those problem users who are not careful when cancelling the incident. 

       

      Anyways, I could not find anything in any logs or databases that records the cancellation of any incident.  Is this something that is just not available, or am I missing it?

       

      Any thoughts, ideas, or suggestions would be appreciated.

       

      Thanks,

      Ed Juarbe

      Norwich Public Utilities