If the SAGE 2400 that is configured as the Series V Master gets into a state where it does not poll the Micro 1C, can you connect to 2400's console session? Once you're connected type in a lowercase "i" (no quotes) and look for the task SVM COM X (X=Serial Port #) and let us know what the status is for that task (PEND, PEND+T, DELAY, etc.). After that can you run a data trap on the Series V Master serial port? Can you also provide the RTU's System Log and configuration? If you are able to gather the requested data and can you send it to email@example.com?
Some customers that were running the J2 firmware mentioned they were experiencing some communication performance issues, and it was traced to an issue with RTU's Command Log that caused some tasks to stall or crash. A bug fix was published in the K0_P5 firmware for that particular issue. For customer's that are not able to easily perform a firmware upgrade, we recommended to keep the RTU's Command Log enabled, but to turn all logging off. I don't know if this is applicable in your case, but could you try to update the 2400's firmware to K0_P5 or configure the RTU's Command Log parameters to the recommended settings and see if this makes a difference?
Thanks for the reply I went onsite earlier today and did a hard reset (power cycle), we will see how long it holds. After an issue with K0 I have been slow to adopt K0_xx versions I do have K0_P5 deployed in test at this time and am considering a move to that version. I will monitor thi location and will gather the requested info if it fails again, this whole issue will go away in about 6 weeks when we retire the old sub.
David Elliott, Electronic Technician
Pioneer Rural Electric Cooperative, Inc.
344 West U.S. Route 36, Piqua, Ohio 45356
767 Three Mile Road, Urbana, Ohio 43078
o. 800.762.0997 | c. 937.606.0715 | www.pioneerec.com<../../../../../jborger/Desktop/www.pioneerec.com>