4 Replies Latest reply on Aug 15, 2016 1:20 PM by Michael Kohler

    Trouble Installing ArcFM

    Michael Kohler

      I am having trouble installing and setting up ArcFM. I have installed the ArcFM solution desktop 10.2.1 c. I then try to install the license manager and get an error in the License Installation dialog. I click the browse button and select my sentinel xml file that I was given. At the bottom, I get the error message: "Failed to load license device identifier, The SuperPro driver appears to be installed and running however, the hardware key does not appear to be plugged into a parallel port".


      I believe I was able to authorize and use ArcFM without having a hardware key before. I uninstalled everything so I could write an installation manual for our techs in the help desk. I went on vacation before I worked on it further and now I can't seem to get to were I was before.


      Any assistance would be appreciated. I've tried contacting support but haven't heard back from anyone yet.