5 Replies Latest reply on Jul 8, 2016 8:21 AM by David Miller

    ArcFM Engine at 10.2.1c with older database

    Hart Gilchrist

      Our entire system is 10.2.1a (with plans for upgrade to 10.2.1c in Oct\Nov of this year).  Some of our line trucks were upgraded to Windows10.  According to the Supported Versions chart on Exchange, 10.2.1a Engine Runtime is not supported at Win10 and unsurprisingly, these trucks are having issues.


      Rather than roll the trucks' OS back (Win10 is solving other issues), is it possible to upgrade our ArcFM Viewer for Engine to 10.2.1c while the rest of our system remains at 10.2.1a?  Or, asked another way, will a 10.2.1c install read a 10.2.1a database?  There is no database replication, just a straight copy of the office db and replace of the mobile db.


      Any thoughts would be appreciated!


        • Re: ArcFM Engine at 10.2.1c with older database
          David Miller

          Hey Hart!


          I'm curious what problems you're running into with Engine Viewer 10.2.1a on Win10?  I'm running ArcFM 10.2.1 on Windows 10 with no issues (shhh...don't tell SE tech support).


          As for your question, I don't think you should have any problems with what you're thinking.  Newer clients can typically read older data versions with no problem.  Just don't expect much tech support help if something should pop up.

            • Re: ArcFM Engine at 10.2.1c with older database
              Hart Gilchrist

              Thanks David,


              I'm getting a sandbox Win10 box set up for more in-depth testing (didn't know 10 was being pushed to some trucks), but the issues described include ...

              - microscopic menu text (File, View, Tools, etc.)

              - tooltip txt so large it wont fit in tooltip bounding box

              - Locator results box unable to accommodate found features (no scrolling\resizing)


              Maybe a graphical setting somewhere in Win10?  A quick upgrade to a supported 10.2.1c might be the most efficient solution in a tight timeframe.

                • Re: ArcFM Engine at 10.2.1c with older database
                  David Miller

                  What hardware are these Windows 10 clients running on?  I've had some weirdness from time to time with Responder resizing its text, but I'm on a 2-in-1 tablet style PC that plugs into a port replicator for dual monitors and that can confuse Win 10.


                  I haven't tried ArcEngine on Win 10 yet, so I can't say if there's something with that particular product that would not like Win 10.  It almost sounds like it might be a video driver issue.  If you're 10.2.1c test has the same issues, I'd look at the hardware itself.

              • Re: ArcFM Engine at 10.2.1c with older database
                Hart Gilchrist

                Just to put a closing comment on this topic...


                ArcFM Engine upgraded to 10.2.1c will read a 10.2.1a database without any problems.  Sandbox laptop testing confirms no issues.


                Original display issues turned out to be out to be a PICNIC error (Problem In Chair Not In Computer).  User had changed a Win10 display setting called "“Change
                size of text, apps and other items”
                to be set at 150%.  Restoring this to 100% solved display issues.