3 Replies Latest reply on Jul 18, 2016 9:13 AM by Terri Harris

    Object Reader 10.2.1c (64-bit) will not install

    Mark Cederholm

      I tried installing Object Reader 10.2.1c for ArcGIS Server, and I get the following error:

       

      "There is a problem with this Windows Installer package.  A program run as part of the setup did not finish as expected.  Contact your support personnel or package vendor."

       

      I tried stopping the ArcGIS Server service, but that made no difference.

       

      I have ArcGIS Server 10.3.1 on Windows 2008 R2.

       

      [Update: I installed the 32-bit version on the same machine and it worked.]