1 Reply Latest reply on Jun 6, 2016 4:35 PM by Chris Dupont

    License Not Available

    Jon Hradsky

      Hello,

       

      We recently migrated our ArcGIS license manager to a new server, and now the ArcFM functionality is gone. I no longer see the ArcFM splash screen when launching ArcMap, and I can't enable any ArcFM extensions. The ArcFM license manager shows licenses available, but somehow it isn't communicating with ArcGIS. Do the licenses for ArcFM and ArcGIS need to be on the same server? If that isn't the problem, does anyone have any idea why this is happening? Thanks!

        • Re: License Not Available
          Chris Dupont

          Hi Jon,

           

          I'm wondering if you had some other event that impacted your clients after performing a license manager update. If your clients weren't able to access their license, you should seen an error message stating that the license was unavailable, and shouldn't prevent the ArcFM login screen from appearing. Would you be able to check what license is selected in your 'Desktop Administrator' for the client you are attempting to run ArcFM from? You should see something along the lines of the following:

           

          Capture.PNG

          Your product may vary, but it should not be set to <No Product>. That's the only way I am aware of to disable the ArcFM splash screen on a client after installing the ArcFM software.

           

          Chris