4 Replies Latest reply on Sep 29, 2015 10:04 AM by Juul Dijkstra

    Responder Locks Up Due to Connection Pool Errors.

    Sonya Jones

      We received this report from our dispatchers.  Attached are the corresponding log entries.

       

      Everything points to the database, however, I'll need guidance on adjusting the connection pooling settings, if possible.

       

      Today there were 4 incidents where Responder froze for up to one minute after an action.   

      Not on Citrix

       

      09:16. Incident 21706

      09:20. Incident  21707

      11:44. Refresh action

      14:37 Incident  21729