A loadpoint is basically a single physical location where electricity is being served, on a per customer basis. A loadpoint can contain zero or 1 customers.
Zero customer counts would denote a location that is modeled as a loadpoint, but there is no corresponding Customer record. However, if a location is modeled as a loadpoint in our data (a single physical location where electricity is being served), then it will get a loadpoint generated for an outage whether a customer exists or not. Therefore, this is still considered an electric outage in counts, as long as there is a loadpoint. Loadpoints are the main pieces of data used in calculating outage statistics for reliability reports in Responder.
There will never be a customer count greater than 1. If a single phsyical location has more than one electric customer (such as with an apartment building), there will be one loadpoint created for each corresponding customer record.