2 Replies Latest reply on Aug 12, 2015 8:39 AM by Sonya Jones

    Error in Archive Explorer on Citrix:  "Microsoft Excel is not installed.  Report saved to: ...."

    Sonya Jones

      Users reported issue when attempting to export any report created in Archive Explorer.  The browser option works.  When the user selects the Excel output option, he receives the error "Microsoft Excel is not installed.  Report saved to:..."

       

      Setup:

       

      Archive Explorer installed on and accessed via Citrix.

      Microsoft Excel installed on and accessed via Citrix.

      Microsoft Excel installed on local machine.

       

      User would like to export reports to the Excel application.

       

      ExcelNotInstalled.PNG