4 Replies Latest reply on May 19, 2015 2:12 PM by robertm

    Disable the Callbacks and Open Calls pages in Responder Web

    Jared Waddell

      We do not utilize Callbacks in our configuration of Responder, so when a CSR clicks on the Callbacks link in Outage Call Taker, they see an error message. Additionally, I have found that the Open Calls tab allows some users to actually cancel calls. Is it possible to remove these links or in some way disable this functionality in Outage Call Taker?