4 Replies Latest reply on Feb 20, 2015 5:02 PM by Jim Kyle

    ArcFM Viewer 10.2.1a crashes when utilizing a Thinkpad X1-Carbon AND Lenova USB3.0 dock

    Jim Kyle

      I have a weird issue whereby ArcFM Viewer for ArcGIS Engine 10.2.1a pl 1199 works fine when installed on a Thinkpad X1-Carbon.  The problem arises after the X1-Carbon is connected to a USB3.0 dock.

      The error occurs right after the user logs into ArcFM Viewer.   An error message pops up 'An unexpected program error has occurred'.  The event viewer for miner reveals "Miner.FrameworkUI.Trace.TraceResultsRendererExt [(null)] - System NullReferenceException: Object reference not set to an instance of an object".

       

      ThinkPad USB 3.0 Dock - Overview - Lenovo Support (US)

       

      http://shop.lenovo.com/ca/en/laptops/thinkpad/x-series/x1-carbon/

       

       

       

       

       

      Any ideas?  The operating system in use is Windows 7 (64bit).