3 Replies Latest reply on Nov 26, 2013 8:24 PM by mattd

    ArcFM Server License error

    Vish Apte

      Hi,

       

      I am having a little issue with setting up ArcFM Server 10.1.1 license. I have installed ArcFM Server 10.1.1 on my server and have obtained and initiated ArcFM Server license on the license server as below.

      ArcFMLicense2.jpg

      But when I try to use "Set ArcFM Server License Server" utility, I get error "The license server is invalid or there is no license available" error. I confirmed "Miner.LicenseManagement.LicenseService.exe" is listerning on port 29001.

      ArcFMLicense1.jpgArcFMLicense3.jpg

      Starting any service with ArcFM SOE enabled errors out with "Failed to check out an ArcFM Server license"

       

      Any ideas?

        • Re: ArcFM Server License error

          Hi Vish,

           

          I would look at two things.  The first, is to make sure that when you run the License Server configuration tool for ArcFM Server that you are right-clicking and selecting 'Run as administrator'.  And the second is to verify that your license is 10.1.1.  ArcFM 10.1.1 and 10.2 require new license XML.  When I have previously seen this error, it was due to ArcFM Server 10.1.1 pointing to a license server which was serving 10.1 licenses, rather than the new 10.1.1/10.2 licenses.

           

          I hope that helps.

            • Re: ArcFM Server License error
              Vish Apte

              Thanks for the reply Mathew.

               

              I have tried both, running "Set ArcFM Server License Server" tool as an administrator and checked the license XML file is for 10.1.1. Still no success. Only thing I can think of is my license file says "ArcFM Server Advanced" and I am running ArcFM Server. I am not sure if ArcFM Server comes with "Advaned" edition.

               

              Regards,

              Vish

                • Re: ArcFM Server License error

                  Hi Vish,

                   

                  Good catch.  No, it doesn't.  ArcFM Server Advanced is only for older versions of ArcFM Server - the 9.3.x days.  At 10.0 and beyond, there is only a single type of ArcFM Server license: ArcFM Server Standard.  You'll need to get one of those issued and loaded up into license manager.