Hello Mat - Our immediate records indicate your maintenance has expired but I have our accounting department double-checking that right now. As soon as I can confirm payment, we will approve your download request. I apologize for the delay and appreciate your patience.
Matt, I am working with Greg Hickey at ESRI Australia to get this worked out.
While I'm not sure if the above replies answer your literal question, I wanted to follow-up with you on this thread and see if any of them answer the spirit of your question. If so, please find the one that does and and mark it as the correct answer. There should be a couple of buttons on each reply:
Once you click 'Correct Answer' on one of them, this open question will be marked as answered, and the answer will be displayed at the top for other viewers to see (here's an example).
Note that as it mentions here, only one answer can be marked the 'Correct Answer', but several answers can be marked as helpful, so feel free to mark other contribution as a 'Helpful Answer' if applicable.