The Wire - April 2017

Version 4

    Welcome to The Wire

    An e-newsletter designed to keep you up-to-date on ArcFM™ solutions and GIS trends, issues, and ideas that are important to busy utility and telecom professionals.

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    In this issue...


    Link 2017 Recap


    Access the Best of Link!


    Check out Opening Day highlight videos including the Customer Panel, State of the Union by Jay Stinson, and the ArcFM Technology Update by Matt Zimmerman.


    Link 2017 was filled with new tracks  and more helpful sessions this year, and you responded: More than 250 customers  and partners from around the world attended Link and learned how to transform  their visions into reality! Thank you to everyone for the great discussions,  thoughtful questions and meaningful networking.


    This year  we added the all-new Partner Track and Training Track, and they proved to be successful  and valuable. The Partner Track facilitated more ideas and engagement with our trusted  partners, and the Training Track gave Link participants more in-depth training  on ArcFM Solutions.


    ArcFM Web  and ArcFM Mobile were two of the hottest topics at this year’s Link conference,  and sessions were packed with attendees ready to learn the latest. Here are  just a few of those sessions:


    ArcFM Web

    • In Enabling WebGIS Users with ArcFM Web, Southern  Company shared its ArcFM Web journey. From the business case through  implementation and outcomes, attendees learned about the features and tools  that helped Southern succeed.
    • Attendees  at ArcFM  Web: What’s New and Getting the Most Out of It learned how to maximize ArcFM  Web capabilities, including tracing, workflows, reporting, charting and instant  search. Session leaders demonstrated how ArcFM Web plugs into the ArcGIS  Platform and uses Portal content and configuration settings for ArcGIS.
    • Truckee  Donner PUD led Expanding the Power of GIS Across your Organization, and shared  its experience using ArcFM Web to empower employees; enable field teams to  access information for better decision making; create custom workflow tools;  and more.


    ArcFM  Mobile


    The  presentations above and more can be found on exchange.


    Inspirational  Keynote

      The engaging keynote speaker, Stacy Allison was another highlight.  The first American woman to summit Mt  Everest, Allison delivered powerful and relevant messages about turning vision  into reality.


    In  addition to the sessions, the Marketplace delivered more resources and  expertise than ever this year, giving attendees first-hand experience with our  latest solutions and products. And as always, the networking opportunities –  both formal and fun – were just as valuable as the sessions! From beer and  bowling to snowshoeing and skiing, important connections were made at this  year’s Link conference!

    Thank you  to everyone who made Link 2017 one of the most of informative, hands-on and  relevant events in the GIS industry!  Don’t forget to check out exchange for all the  presentations from Link 2017!


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    ArcFM Technology Update: Get a Closer Look at What’s New and What’s Coming!


    The  Technology Update at Link 2017 was a comprehensive look into the new  enhancements and capabilities of ArcFM Solutions, along with how the ArcFM XI  Series will give you more power, control and efficiency as you prepare for the  future.


    ArcFM  10.2.1c has added enhancements and greater stability, from big improvements to  Designer Express to additional Responder capabilities and much more. This  summer, we’ll release ArcFM 10.2.1d. This will include four additions to the  attribute editor to help you be more productive; support for multiple input devices  in Fiber Manager; +1 prediction in Responder; and more enhancements to  Designer.


    Moving forward, we are working on the next generation of  ArCM – the ArcFM XI Series – and building new maps and apps for Esri’s system  of engagement.  The ArcFM XI Series  ecosystem is a collection of applications that work together to help you finish  jobs more efficiently.


    • Designer XI is a focused application for the designers and engineers. It’s a simple application that works connected or disconnected and helps you get new designs completed extremely fast.
    • ArcFM Mobile XI is simple app focused on the needs of field crews. Also working connected or disconnected, it allows construction teams to view designs and redline them with construction as-built information.
    • ArcFM Editor XI is focused  on the GIS Editors and seamlessly works with information coming in from Designer XI and ArcFM Mobile so that designs can be commissioned and redlines processed as efficiently as possible.
    • ArcFM Web XI is for the      rest of the organization that wants access to information about      construction progress or asset details for reporting. It’s a powerful, modern HTML5/Javascript web      application that enables access to critical GIS data for more people in      their organization.


    These applications work together and seamlessly pass  information to one another making it easy to pass a map correction that was  identified in the field to the GIS Editor in the office. Show redlines in ArcFM  Mobile showing up in ArcFM Web.


    The ArcFM XI ecosystem makes your organization more  efficient by better support for disconnected workflows, improved performance  and the ability to collaborate on information and pass it through your  organizations workflow.
      It increases collaboration by getting rid of paper and  allowing field crews to make map corrections or field notes digitally and then  pass them to the office. Or it allows a Designer to share a design with others  in their organization so they can contribute information and pass it on. This  increased collaboration helps to breakdown siloes and ensures everybody is  working together.


    And at the end of the day this ArcFM XI Ecosystem helps you  to get service to your customers even faster which improves customer  satisfaction and profitability for your business.


      The ArcFM XI Ecosystem is being architected in a way so that  it works with existing technology but also supports future technology. This  enables utilities to move at their own pace and adopt the Web-GIS pattern or  Utility Network when they are ready but allows them to also take advantage of  new applications such as Designer XI or ArcFM Web today and use them with what  they have.


    Our goal is to help solve problems for utilities. We provide  the premier utility GIS solution in the world and are continuing to evolve our  products to better address the challenges you are facing today and in the  future. The next evolution of our technology is the ArcFM XI Ecosystem.



      Go here to watch the full  and in-depth technology update from Link 2017 to learn more.


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    A Recipe for Preparing for the Utility Network


    As I’m sure you’ve heard, the Utility Network is on the horizon and will enable utilities to improve their business in different ways via a more modern architecture. At this point you’re probably looking for more information about what it will take to get there. Well, the data and underlying network model is just one part of the equation, and there are many other factors to consider as part of the decision to move to a this new technology – so let’s review a quick checklist for getting there.

    checkbox.pngA New Desktop Experience

    What about ArcGIS Pro? Have you tried the new professional desktop application from Esri? How do you like the new ribbon-based user interface? The first consumer of the Utility Network is ArcGIS Pro and it will be required for consuming and editing the Utility Network at the first release.  What are your plans to get acquainted with ArcGIS Pro?

    checkbox.pngReports and Customizations

    What about the reports that you have that people generate either ad-hoc or for regulatory purposes? What about the customizations that you’ve built over the years in Desktop, Web or Mobile? What about that custom locator tool that your users utilize on a daily basis and would absolutely die without?  Where will these items reside in the new environment?  Do I still need them?  Are they now part of the out-of-the-box experience, or do gaps remain that will require you to rebuild them?

    checkbox.pngData Quality and Autoupdaters

    Data quality and validity is also a critical part of the equation. Most utility customers have custom autoupdaters in place that automate business processes and ensure GIS data completeness and accuracy. There’s a new scripting language called Arcade ( which will be used to write cross-platform Attribute Rules on the Utility Network and is the replacement for the autoupdater framework as it is today. How do those critical custom autoupdaters that you have convert to this new language?  Will they migrate automatically?  Do I need to rewrite them?  Do I still need them?  Who can help me with this?


    What about the systems that are integrated to GIS? Think about how many of your other mission critical systems rely on GIS data to operate – Customer Information (CIS), Work Management (WMS), Outage Management (OMS), Engineering Analysis (EA), Document Management Systems, Advanced Distribution Management Systems (ADMS) and many others. These systems have integrations built against your GIS data model as it exists today and rely on the data being accurate and ready for consumption as-is.


    Every single one of these items and applications will need to be revisited and perhaps even rebuilt as part of the migration to the Utility Network. That’s not exaggerating – it’s simply the reality of moving to this modern platform.




    Here at Schneider Electric we understand the utility and telecom business, and we aim to help you move at your own pace to this new network model through a phased approach. It’s unrealistic to think that you’ll be able to (or need to) reconstruct every GIS-based integration, customization and report while retraining all of your users in a single project. Well, the ArcFM Solution XI Series is your answer.


    Does your organization need a new mobile application to more easily get data out to your crews? What about a new design tool that can be used in the field? Or a new web experience that’s based on HTML5 and can be used on any device? The ArcFM Solution XI Series allows you to adopt new technology now that works with what you have today, the Geometric Network, but prepares you for the future by also supporting the new Utility Network model when you’re ready to adopt it.


    Interested in learning more about the ArcFM Solution XI Series? Reach out to your Schneider Electric Account Manager or visit exchangeArcFM Solution XI Series



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    Protecting Your ArcFM Solution


    Your ArcFM  investment is the backbone of your work processes. As geographic information  extends to more systems throughout an enterprise, many utilities are seeking a  higher level of support to ensure optimal operations.

    Protect  your investment with our extended support and maintenance (ESM) program. By  giving you premium support and access to our expert resources, you maximize the  benefits of your ArcFM suite. With ESM, you get faster, streamlined access to  our support and professional services teams through a single point of contact,  called a technical account manager (TAM).


    As part  of the service, your TAM will:

    • Work  directly with our team of software engineers,  database administrators, solution architects, and application experts on your  behalf
    • Act  as your technical support advocate
    • Coordinate  management and resolution of technical issues
    • Serve  as your liaison to our team of experts
    • Provide  regular incident status updates
    • Produce  quarterly service reports
    • Proactively  share information regarding software and service updates

    The ESM  program can be tailored to meet your unique needs or enhanced with optional  services, helping to ensure your organization’s success.

    For more  information, or to add our extended support and maintenance program to your  services suite, contact your strategic account manager.


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    Webinar Round-Up: AcFM Web and ArcFM Mobile


    It’s an  understatement to say there are a lot of questions, updates and news around  ArcFM Web and ArcFM Mobile. We’ve been covering key topics in depth with a  series of webinars, all of which are recorded and posted on  exchange for you to view on your own time.


    Making  the Move to ArcFM: Moving from Silverlight to ArcFM Web
      Most browsers don’t support  Silverlight anymore, which means you’ll need to make the move to HTML5. Learn  how to plan your transition, including steps for evaluating existing apps; app delivery  strategy; migrating critical Silverlight apps to HTML5; rolling out ArcFM Web  to your users and change management; and more!


    What’s  New? ArcFM Mobile and ArcFM Web
      Learn the  latest capabilities from our recent releases of ArcFM Web 4.6.2 and ArcFM Mobile  3.1 for Windows. We cover what’s new; how it benefits your work more efficient  and accurate; a product comparison; and of course, participants’ questions!


    Making  the move to ArcFM Web: Transforming ArcFM Silverlight to ArcFM Web
      Get a  better understanding of how ArcFM Web matches Silverlight and what it will take  to transform Silverlight to ArcFM Web. We discuss and provide demos covering  the anatomy of ArcFM Web and the available tools and options for transforming  your viewer; enhancing ArcFM Web usability; and the mechanics of ArcFM Web.


    Making  the move to ArcFM Web: Implementation Best Practices
      What does implementing ArcFM Web look like? How long does it take?  What are best practices for overcoming issues? Get an in-depth, end-to-end  understanding of what you can expect when implementing ArcFM Web.


    View all the webinars on exchange.


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    If You Haven’t Joined us on LinkedIn, You’re Missing Out!


    Our exclusive GIS LinkedIn group is  made up of utility and communication professionals who want to know the latest  in ArcFM news and updates, connect with others in the industry and get tips on  everything the ArcFM Solution can do for their business.

    Request to join the  Schneider Electric Geospatial Group today to stay on top of what’s important in ArcFM and tap into the minds of your  industry peers!


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    Tips and Tricks: Troubleshooting Connectivity


    In the last issue of Tips and Tricks, we  looked at ways to troubleshoot network traces. This assumes that your features  are properly connected and able to be traced – but what if they’re not? This  month, we’ll give you several recommendations for ensuring your network is  connected properly.


    For instance, check that the feature's  connection to the network is recognized by ArcFM. All gas, water, and Feeder  Manager 1 users need to do some follow-up steps to trigger ArcFM analysis after  an existing feature is connected or re-connected to the network. (Feeder  Manager 2 users don’t need to test this because Feeder Manager 2 automatically  adjusts to the network's current physical connectivity).


    First, you will need to drag the ArcFM  Connect and ArcFM Disconnect buttons from the Customize menu, Customize Mode  dialog onto a toolbar:

    1. In the Customize dialog, Commands tab, start by clicking a button, e.g. ArcFM Connect.
    2. Click and drag that button onto a toolbar.


    To fix ArcFM connectivity after snapping the  problem feature to the network:

    1. Select the problem feature
    2. Click ArcFM Disconnect first
    3. Then click ArcFM Connect


    Test ArcFM connectivity by running an ArcFM  trace starting from the problem feature. If the trace works, the problem is  fixed.


    If the trace doesn’t work or you need more  ideas for identifying and solving connectivity problems, get the full list of  troubleshooting tips here!


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    Upcoming Events


    Esri User Conference
      July 10 – 14, 2017
      San Diego, CA


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    Give us your feedback

    Please let us know how we can make this newsletter more helpful. Email your comments to Chris Friede.


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    The WireApril 2017• Schneider Electric