Solution - ArcFM Mobile - Download Offline Package Error Message "Not Authorized"

Version 3

    Behavior

     

    In ArcFM Mobile for Windows, or ArcFM Mobile for iOS, the following error is thrown when attempting to download an offline package:

    Sync.png

     

     

    Cause

     

    This problem is caused when the tenant name is not written with the proper uppercase/lowercase combo. There is an outstanding bug (MOB-3071) for this behavior, which is scheduled to be released with a new version of Sync Services.

     

     

    Solution

     

    Change this line to its proper case as shown:

    <add key="OrganizationName" value="TechSupport" />