Solution - ArcFM - Software Products Tab Missing in Desktop Administrator

Version 2

    Behavior

     

    After installing ArcFM 10.2.1c, the Software Products tab is missing when Desktop Administrator is started. The only tab available is the License Manager tab, as seen here:

     

     

    Cause

     

    This is due to bug CLS-60752. This only occurs when the ArcFM 10.2.1c installer is run on a client with an existing 10.2.1x installation.

     

    Workaround

     

    There are two workarounds for this issue:

    1. Install ArcFM 10.2.1c with 10.2.1x already installed. After installing ArcFM 10.2.1c, run a repair on the 10.2.1c installation:
      1. Open Windows Control Panel.
      2. Select Programs and Features.
      3. Select ArcFM Solution Desktop 10.2.1x from this list.
      4. Click Repair.
    2. Uninstall the existing ArcFM 10.2.1x installation, then install ArcFM 10.2.1c.