The Wire - May 2016

Version 18

    Welcome to The Wire

    An e-newsletter designed to keep you up-to-date on ArcFM™ solutions and GIS trends, issues, and ideas that are important to busy utility and telecom professionals.

    Quick links

    • Learn More about the ArcFM XI Series• Customer Spotlight: Fiber Manager Helping Deliver Communication Services
    • ArcFM Mobile 3.0 - Scalable Mobile GIS• In the News: Arrival of Utility-Scale Mobile GIS
    • Webinar: Southern Company Simplifies Design Process• Tips and Tricks: ArcFM Attribute Editor Keyboard Navigation
    • Get Personal, Premium Support with ESM• Upcoming Events


    In this issue...



    Learn More about the ArcFM XI Series


    Disruptive forces are creating new ways to engage with and consume GIS. They are driving its consumerization and opening up opportunities for GIS to solve more of your daily business challenges than ever before.


    Watch our technology update (requires exchange registration), hosted by Matthew Zimmerman and Dave Twichell of Esri, to learn how you can leverage these forces with solutions that manage your networks more efficiently and quickly!


    They’ll cover the latest in GIS, including the new ArcFM XI Series. Think of it as the bridge that moves your organization from the frustrations of today to a utility that will power the future:

    • How will ArcFM prepare your GIS to be a system of engagement?
    • How will ArcFM prepare you for a new network model?
    • How will it make use of web maps and identity?


    Watch the technology update to learn how you can master the future of GIS with ArcFM XI!




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    ArcFM Mobile 3.0 - Scalable Mobile GIS


    Despite a widespread need, most utilities struggle to find cost-effective solutions that provide reliable and scalable mobile access to GIS data.


    With the release of ArcFM Mobile 3.0, we’ve tackled that problem.


    ArcFM Mobile is our utility-scale mobile GIS, and with version 3.0 it fully addresses the scalability and usability requirements of utility and communication providers.  For organizations that rely on ArcGIS to manage their assets, ArcFM Mobile 3.0 delivers:

    • The ability to scale to gigabytes of data and thousands of users to support the largest utilities, as well as the smallest.
    • Easy management of offline content, so IT administrators can spend less time managing the system and reduce costs.
    • Less user training and frustration, as field workers always have intuitive access to online and offline content.
    • Efficient and frequent synchronization of incremental updates in the enterprise GIS to field devices.
    • A lower total cost of ownership than ever possible before, allowing you to support critical business processes in an environment of tighter budgets and an evolving workforce. 


    Want the details? Go here to learn more about ArcFM Mobile 3.0 on Exchange!




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    Webinar: Southern Company Simplifies Design Process

    Discover how Designer Express helped enable Southern Company to simplify data, workflows, and user experience all while gaining performance and efficiency.


    Join us for a complementary online webinar featuring Kate Haga from Schneider Electric, along with Scott Alford and Brandon Banks from Southern Company.

    June 7th, 11 a.m. MT






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    Get Personal, Premium Support with ESM

    Your ArcFM Solution and geographic information is integral to many of your organization’s work processes. And because it extends to systems throughout a utility, our customers have asked for a higher level of support to ensure optimal operations.


    With our Extended Support and Maintenance (ESM) program, you get premium, personalized support to help maximize your ArcFM investment!


    A friendly, professional technical account manager (TAM) serves as your single point of contact and works directly with our team of software engineers, database administrators, solution architects, and application experts on your behalf.


    To maximize your ArcFM investment, your TAM will:

    • Act as your technical support advocate.
    • Coordinate management and resolution of technical issues.
    • Serve as your liaison to our team of experts.
    • Provide regular incident status updates
    • Proactively share information regarding software and service updates.


    With ESM, you’ll also get secure, live remote support to facilitate troubleshooting; a week of on-site consulting from your TAM or a software engineer; and two passes to our annual Link geospatial users’ conference.


    Additional premium services are available to meet your specific requirements, including maintenance of custom software, formal build process and much more!


    For details, or to add our extended support and maintenance program to your services suite, please contact your Account Executive.


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    Customer Spotlight: Fiber Manager Helping Deliver Communication Services

    Learn how customers are getting the most from Fiber Manager  In this recorded video session from Link 2016, we feature Chris Augustine of RCN Corporation and Michael "Milo" Lopez of the Colorado Department of Transportation. Both customers discuss how Fiber Manager was applied, some of the challenges, and the ultimate benefits that help their organizations deliver telecommunications services.


    Augustine of RCN discusses the Fiber Manager implementation and the hurdles that were overcome by partnering with Schneider Electric, along with the continued projects to help RCN maximize its investment. He also notes that the value of Fiber Manager “is endless,” and explains how the solution benefits the entire company, from tools for engineers in the field to dashboards for the executive teams.


    Speaking for the Colorado Department of Transportation, Lopez discusses the learning curve needed with Fiber Manager and how the organization overcame some of the early challenges. The resulting benefits have included increased efficiency and speed, particularly around gathering and sharing information quickly and widely across the company.


    To learn more from these customers, watch the full video.




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    In the News: Arrival of Utility-Scale Mobile GIS

    In an era where connectivity is more important than ever before, utilities have struggled to find cost-effective solutions that deliver reliable mobile access to critical data.


    The wait is over. In this article in Utility Products, our own Jon Fairchild discusses the importance of utility-scale mobile GIS and how ArcFM Mobile provides reliable, offline access to asset GIS information, as well as scalable data and user requirements for any sized utility.


    A solution like this offers a new low when it comes to total cost of ownership, allowing utilities to support critical business processes in an environment of tighter budgets and an evolving workforce.


    Click the button below to read the full article in Utility Products.




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    Tips and Tricks: ArcFM Attribute Editor Keyboard Navigation


    In recent releases of ArcFM, the ArcFM Attribute Editor has become even more navigable by keyboard, making data entry and attribute viewing faster and easier.


    With the release of 10.2.1b, there are even more shortcuts to streamline your work. View the step-by-step guide to see how.




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    Upcoming Events

    Esri UC 2016

    June 27 - July 1

    San Diego, CA - San Diego Convention Center


    star.pngWe are hosting a special Technology Update presentation and customer social on Sunday evening, June 26! Mark your calendars and plan to attend - more details to come.


    View the full conference agenda and learn more »


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    Give us your feedback

    Please let us know how we can make this newsletter more helpful. Email your comments to Chris Friede.


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    The Wire • May 2016 • Schneider Electric