Solution - Installation Failure of License Manager or ArcFM Desktop 10.2.1b on Windows Server 2008 SP2

Version 1

      Behavior

     

    Attempting to install either the 10.2.1b ArcFM License Manager or ArcFM Solution Desktop on either a 32-bit or a 64-bit Windows 2008 Server SP2 results in the following error:

    This installation package cannot be installed by the Windows Installer service. You must install a Windows service pack that contains a newer version of the Windows Installer service.

    This error is seen even when the most up-to-date release (4.5) of the Windows installer (msiexec.exe) for this OS is installed.

     

    Cause


    The information presented by the installers for the ArcFM License Manager and the ArcFM Desktop Solution has been modified to include hyptertext elements. Unfortunately, hypertext is not supported inside of Windows installers prior to release 5.0 (the current release version for Windows Server 2008 R2 and later).

     

      Solution


    Installers for the 10.2.1b License Manager and ArcFM Solution Desktop have been created that will work with the 4.5 release of the Windows installer executable. Please contact Technical Support for access to these installers.