FAQ: Our Support for Esri's Utility and Telecom Release of ArcGIS for Desktop

Version 9

    Recently Esri announced an ArcGIS for Desktop release dedicated to the needs of our customers.  Both Esri and Schneider Electric recommend upgrading to ArcGIS for Desktop 10.2.1. We at Schneider Electric will support the ArcGIS for Desktop 10.2.1 release and will continue to optimize performance and add value to this version with new ArcFM Solution tools that make your work life easier. Our focus is to continue improving performance and stability, providing new desktop functionality that makes our clients work lives better, while innovating the next generation ArcFM Solution.

     

    Below is a list of common questions and answers that provide more detail regarding our support for the ArcGIS for Desktop 10.2.1 release:

     

    Will future versions of the ArcFM desktop products be compatible with ArcGIS for Desktop versions beyond 10.2.1?

    Schneider Electric will continue to develop new functionality compatible with ArcGIS for Desktop 10.2.1. These ArcFM versions will be 10.2.1a, 10.2.1b, etc. When Schneider Electric and Esri deem there is new functionality of significant value to our customers in a version of ArcGIS for Desktop beyond 10.2.1, we will provide a compatible ArcFM Solution release and advise our customers to upgrade to that version.

     

    Will you still patch releases other than ArcFM Solution 10.2.1?

    Yes, we will continue to provide patches that fix defects in supported versions. The original review process for patches remains in place. You may review the Maintenance Policy for more information.

     

    Is ArcFM Solution 10.2.1 compatible with the latest version of ArcGIS for Desktop (e.g., 10.2.2, 10.3)?

    ArcFM Solution 10.2.1x is supported only with ArcGIS for Desktop 10.2.1 with any utility- or communications-specific patches. ArcGIS for Desktop versions newer than 10.2.1 do not have an Object Reader release to support them, and ArcGIS for Desktop users must remain at ArcGIS 10.2.1. Non-ArcFM users in your organization may upgrade to the latest version of ArcGIS for Server, but they will need to implement the latest version of ArcFM Server or ArcFM Object Reader 64-bit for ArcGIS for Server in order to access the geodatabase. Schneider Electric intends to supply new functionality in ArcFM Server versions that is compatible with the latest version of ArcGIS for Server.

     

    I'm using ArcGIS for Server and ArcFM Server. Do I have to remain on ArcGIS for Server 10.2.1?

    No. Esri and Schneider Electric encourage customers to use the newest versions of ArcGIS for Server and ArcFM Server. Schneider Electric will release ArcFM Server to be compatible with the latest version of ArcGIS for Server so you can take advantage of the newest features in the Server stacks from both Schneider Electric and Esri. We also do not plan to port changes to ArcFM Server back to be compatible with ArcGIS for Server 10.2.1. Before upgrading, ensure your proposed environment will be supported by reviewing the Supported Versions information.


    Our environment uses an ArcFM release prior to 10.2.1, and we will not be ready to move to ArcGIS for Desktop 10.2.1 anytime soon. Will I get performance and stability enhancements on my version?

    All new ArcFM desktop functionality and performance enhancements will be compatible with ArcGIS for Desktop 10.2.1. Schneider Electric will continue to evaluate and provide patches as in the past. We will work closely with clients who have recently upgraded to ArcGIS for Desktop 10.1 to determine the best solution for them. You may review the Maintenance Policy for more information.

     

    NEW FAQs


    Is this the end of the road for my ArcGIS/ArcFM integrated solution?
    Absolutely not. The ArcMap-based solutions that all of our customers currently use are going to be enhanced and supported for a long time. To support this, Schneider Electric continues to invest ~20% of revenue back into R&D on these products.  We will build on future Esri releases of ArcGIS for Desktop beyond 10.2.1 at a time when functionality of significant value to our customers is available. As we said at Link 2014, we are striving to strike the balance between ensuring our current solutions work well for our customers and continue to improve (e.g., 10.2.1a) while also developing new solutions for the future. The future Esri ArcGIS Platform provides new ways to address the changing needs of our customers. We're excited about the opportunities our partnership with Esri offers in our ability to better serve our customers.

     

    What about ArcGIS Pro?

    Schneider Electric is currently working closely with Esri to plan future ArcFM Solution offerings and will continue to extend the ArcGIS Platform with functionality that provides significant benefits to our customers. ArcGIS Pro, set to be released sometime this Fall, is one component of the ArcGIS Platform that will play a large part in our future solutions.  ArcGIS Pro provides the high-performance desktop platform that our customers have been asking for, and we are as excited about it as you are!  To be clear, ArcGIS Pro is not replacing ArcGIS Desktop applications like ArcMap.  And, the current ArcFM Solution products that build on and extend ArcMap will continue to be enhanced and supported for a long time.  We have been working with ArcGIS Pro in house for some time now.  At the Esri UC we will engage our user community and share more details about our developments on ArcGIS Pro.  However, we are not yet ready to share a time frame or additional details about ArcGIS Pro-based products.  Know that we will also continue to involve you in guiding our direction through our Product Advisory Group (PAG) meetings and other avenues.


    What about Schneider Electric’s Engine-based products

    ArcFM Viewer for ArcGIS Engine, Inspector, and Redliner are mobile applications but run in the context of a desktop. Meaning they run only on Windows operating systems. They are built using desktop technology and are covered by the policy outlined above.