GIS - Product Life Cycle Support Policy

Version 15

    ArcFM Solution Product Life Cycle Support Status

    The Product Life Cycle Support Policy is designed to help communicate to ArcFM Solution users the technical support resources available during a product's life span and to provide advanced notification of planned changes to available support options. Read more about this in our Product Life Cycle Support Policy below.

     

    Notes:

    • ArcFM Solution includes the following products: ArcFM, Designer, Designer Express, Responder, ArcFM Viewer for ArcGIS Engine, ArcFM Server, GDB Replication, Fiber Manager, and Geodatabase Manager. ArcFM Solution also includes these extensions: Conduit Manager, Network Adapter, Inspector, and Redliner.
    • The ArcFM Solution extensions carry the same Product Life Cycle as the main ArcFM Solution products.
    • All service packs, patches and quick fixes available for a particular version have the same support status as the version they address.
    • Per the Schneider Electric Maintenance and Support Policy (GIS - Maintenance Policy), Schneider Electric does not provide patches for any service packs or revisions other than the most current/recent and only for versions in the “General Availability” or “Extended Support” phases.
    • The Staker product was moved to "Mature Support" phase for 10.1. Staker has since been retired/discontinued and will not be shipped with any release after 10.1. Staker has been moved to the "Retired" phase. Please contact your SAM (Strategic Account Manager) or log a technical support case if you have any questions about this.
    • The extended support level does not apply to web products (ArcFM for Silverlight and Wavepoint) as no hot fixes or service packs are provided for them.

     

    VersionRelease DateGeneral AvailabilityExtended SupportMature SupportRetiredNotes
    10.2.1dMay 19, 2017May 2017 - April 2019May 2019 - April 2021May 2021 - April 2023
    May 1, 2023
    10.2.1cMay 31, 2016May 2016 - April 2018May 2018 - April 2020May 2020 - April 2022
    May 1, 2022
    10.2.1bJune 2, 2015June 2015 - May 2017June 2017 - May 2019June 2019 - May 2021
    June 1, 2021
    10.2.1aAugust 15, 2014August 2014 - July 2016August 2016 - July 2018August 2018 - July 2020
    August 1, 2020
    10.2.1February 28, 2014February 2014 - January 2016February 2016 - January 2018February 2018 - January 2020
    February 1, 2020
    10.2September 4, 2013September 2013 - July 2015August 2015 - July 2017August 2017 - July 2019August 1, 2019
    10.1
    10.1.1
    August 9, 2012August 2012 - December 2013January 2014- March 2015April 2015 - March 2016April 1, 2016The Staker product has been moved to the "Mature Support" phase for 10.1.
    10.0January 28, 2011January 2011 - June 2012July 2012 - December 2013January 2014 - December 2015January 1, 2016
    9.3July 8, 2008July 2008April 2009June 2012December 2013This version and all previous versions are retired versions.
    9.2April 9, 2007April 2007June 2008June 2010August 2012
    9.1May 27, 2005May 2005November 2006April 2009December 2008

    ArcFM for Silverlight Product Life Cycle

    VersionRelease DateGeneral AvailabilityMature SupportRetiredNotes
    Silverlight 3.2September 2014September 2014 - August 2016
    September 2016 - August 2018September 2018
    Silverlight 2.4April 2013April 2013 - April 2015
    May 2015 - May 2016May 2016
    Silverlight 2.2 (2.2, 2.2.1)Dec 2011December 2011 - July 2013August 2013 - May 2014May 2014
    Silverlight 2.1 (2.1, 2.1.1, and 2.1.2)June 2011June 2011July 2013April 2014

    Wavepoint Product Life Cycle

    VersionRelease DateGeneral AvailabilityMature SupportRetiredNotes
    1.1
    August 2016
    August 2016 - May 2017
    June 2017 - May 2019June 1, 2019
    1.0.3
    February 2015
    February 2015 - May 2015
    June 2015 - May 2016June 1, 2016
    1.0.2
    March 2014March 2014 - May 2014
    June 2014 - May 2016June 1, 2016
    1.0.1December 2013December 2013 - May 2014June 2014 - May 2016June 1, 2016
    1.0August 2013August 2013 - May 2014June 2014 - May 2016June 1, 2016

    System Requirements for the General Availability Version:

    Please refer to the supported versions information for your version.

     

    Hardware Requirements

    Please refer to the following Esri website for hardware requirements: http://support.esri.com

     

    Schneider Electric GIS Product Life Cycle Support Policy

    This document outlines the four different Support phases of Schneider Electric’s GIS Product Life Cycle. Schneider Electric synchronizes support life cycle changes with the correlating Esri ArcGIS version life cycle. This information is intended to help you develop your product plans including migration and transition strategies with the knowledge and understanding of our Product Life Cycle Support plans. Note: The Product Life Cycle Support Policy does not impact a user’s right or ability to use any of the software products; it only applies to support availability.

     

    Product Life Cycle Support Phases and Definitions

    Schneider Electric GIS Product Life Cycle Support Policy has four phases:

    1. General Availability
    2. Extended Support
    3. Mature Support
    4. Retired

    LifeCycleDefinitionNew.png

    1. General Availability Phase:

    A product is in General Availability phase as soon as it is released to ship. General Availability products are the currently shipping products. General Availability products are fully supported.  Support includes:

    • Phone support between 8:00AM and 5:00PM (MST) Monday through Friday - US only. (International users need to contact their local distributors)
    • 24x7 online support and authorization to log a case through exchange (FAQ - Logging a Case - online or phone)
    • Service packs of defect fixes at approximately 6 to 9 month intervals (for versions 10.2.1 and higher)
    • Software patches and quick fixes when warranted
    • New environment certification – when a major new release of an operating system, database, or web browser is released during the General Availability phase of an ArcFM Solution product, Schneider Electric will test this new environment with the General Availability release.

    We encourage users to begin all new projects with General Availability products and to migrate existing applications to these products as soon as possible.

     

    2. Extended Support Phase:

    The Extended Support phase usually starts when the General Availability phase ends (see table above for specific life cycle dates). Once a product enters Extended Support, a user can expect the following support:

    • Phone support between 8:00AM and 5:00PM (MST) Monday through Friday - US only. (International users need to contact their local distributors)
    • 24x7 online support and authorization to log a case through exchange (FAQ - Logging a Case - online or phone)
    • Software patches and quick fixes when warranted

    Schneider Electric will not certify new environments for products in this Extended Support phase. If an existing customer is contemplating migrating their environment then they should also consider an ArcFM Solution product migration as appropriate. Customers with products in the Extended Support phase are encouraged to start planning their migration to a General Availability product.

     

    3. Mature Support phase:

    The Mature Support phase starts when the Extended Support phase ends (see table above for specific life cycle dates). Once a product enters Mature Support, a user can expect the following support:

    • Phone support between 8:00AM and 5:00PM (MST) Monday through Friday - US only. (International users need to contact their local distributors)
    • 24x7 online support and authorization to log a case through exchange (FAQ - Logging a Case - online or phone)

    Schneider Electric will not provide any further patches and quick fixes for products that have reached the Mature Support phase. New environments will not be certified for Mature Support phase.

    The Mature Support phase will last 12 months from date of announcement unless otherwise stated at announcement time to provide users with enough time to migrate their environment. Customers with Mature Support products should be actively migrating their applications to General Availability products.

     

    4. Retired phase:

    When a product version has entered the Retired phase, users will no longer have access to technical support. No new patches or quick fixes will be available and Schneider Electric will not certify any new environment. Typically, older products in the Retired phase will not work correctly under new environments. Schneider Electric will not make any attempt to determine whether a Retired product will work in a new environment or to actually make it work in a new environment.

     

    ESRI Product Life Cycle Status

    The Life Cycle Support status for each of the ESRI products can be found at: Product Life Cycles - Esri Support