Migration from exchange to a new community FAQs - EPO Products

Version 2
Visibility: Open to anyone

    The following document will be used to share details about the upcoming migration from exchange to a new community as it pertains to the EPO Solution. The document will be updated often so please either follow the document or check back regularly for updates.


    Q: Why is exchange going offline?

    A: The platform that exchange is built on will no longer be supported by the vendor. In order to keep the EPO community supported, we need to move it to a new Saleforce based platform.


    Q: When will exchange officially go offline?

    A: Currently exchange is scheduled to be taken offline the last week in June 2018.


    Q: Where will I go for services I use today after exchange goes offline?

    A: Exchange will be replaced with a new community built specifically for the EPO customers. The URL will be announced as we near go-live.


    Q: Will I have to create an account to login to the new community?

    A: No. All existing user accounts will be migrated to the new community.