Folks, I am pleased to announce that we have just published our downloadable public-facing Outage map that leverages Esri's Portal for ArcGIS and ArcGIS Online platform.


The Customer Outage Portal is a web-based application that allows utility customers to view current incidents in Responder, including detailed information about those incidents. The Customer Outage Portal also provides an example of how you can allow customers to report an outage through the application.


The Customer Outage Portal can be deployed in Portal for ArcGIS or within a ArcGIS Online organizational account. The application consists of:

  • An outage feature service {can be published using the sample file geodatabase and mxd file in the zip file}
  • An outage map {created based on the outage feature service}
  • An application built with WebApp Builder hosted in ArcGIS Online.


ArcFM customers can find the bits here:  Customer Outage Portal